Reach Out
We'd love to hear from you
Questions about a style, sizing, your order, or anything else — we’re here. We typically respond within one business day.
Frequently Asked Questions
Most locally fulfilled orders ship within 1–2 business days. Partner-fulfilled items show their estimated dispatch timing on the product page and at checkout. Every order includes tracking after it ships.
We email your tracking number after your order ships. You can use that link to follow the package to your door.
Available carriers and delivery options vary by item and destination. The options for your order are shown at checkout.
We offer free returns within 30 days on unworn, undamaged bags. Email us at hello@alaluma.com to start a return.
Not yet, but we’re working on it. Sign up for our email newsletter in the footer to receive updates on local availability.