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Questions about a style, sizing, your order, or anything else — we’re here. We typically respond within one business day.
Frequently Asked Questions
All orders are shipped within 1–2 business days. Delivery times depend on your location and selected shipping option. Every order includes tracking from fulfillment to your door.
Your tracking number will appear on your thank-you page when your order is placed. A link to that page is also emailed to you with your receipt so you can return to track your package at any time.
We ship with all major US carriers including UPS, FedEx, and USPS. Use the shipping estimator in your cart to check rates for your location.
Absolutely. We offer free returns on all bags and accessories. Just email us at hello@alaluma.com and we’ll take care of it.
Not yet, but we’re working on it. Sign up for our email newsletter in the footer to receive updates on local availability.